Patient Booking FAQs
How do I book an appointment?
You can book an appointment by selecting your preferred service, provider, date, and time from our online booking page.
Will I receive a confirmation after booking?
Yes, you will receive a confirmation email with your appointment details once the booking is successful.
How do I reschedule or cancel my appointment?
You can reschedule or cancel your appointment through the link in your confirmation email or by logging into your account.
Do I need an account to book an appointment?
No, you can book an appointment as a guest. However, having an account allows you to manage your bookings easily.
Will my appointment be added to my calendar automatically?
If you use a Microsoft Outlook account, your appointment will be added to your calendar automatically.
How do I receive reminders for my appointment?
You will receive email reminders before your scheduled appointment. Please check your spam/junk folder. If you still don’t find it, contact our support team.
Can I choose my preferred provider?
Yes, you can select a specific provider based on availability.
Can I book an appointment for someone else?
Yes, you can book on behalf of a family member or friend. Just provide their details during booking.
Provider FAQs
How do I log in to manage appointments?
Providers can log in through the secure provider portal using their Microsoft 365 credentials.
Can I view and manage my schedule online?
Yes, providers can view, reschedule, and manage patient appointments through the portal.
How are appointment notifications handled?
Patients receive confirmation and reminder emails automatically.
Can I customize my available time slots?
Yes, providers can set their availability for patients to book appointments accordingly.
Can I sync my appointments with Microsoft Outlook?
Yes, appointments can be automatically added to your Outlook calendar.
How can I cancel an appointment?
You can cancel an appointment through the provider portal, and the patient will be notified.
Can I add new services to my profile?
Yes, providers can manage the services they offer through the portal.
Can I add clinical notes during the appointment?
Yes, you can take clinical notes during the call, which can be saved and shared with the patient after the visit.
Can I take photos and use a whiteboard for explanations during the call?
Yes, you can capture images, use the whiteboard for annotations, and share visual explanations with the patient.
Can I invite additional staff to join the consultation?
Yes, you can add clinical support staff or specialists during the call for collaborative care.
How can I assign tasks to my support staff?
You can assign tasks during or after the consultation, ensuring follow-up actions are tracked.
Where can I store and manage clinical documents?
Clinical notes, prescriptions, and other documents can be saved in OneNote, stored in OneDrive, and securely shared with patients if needed.
Can I securely share documents with the patient after the visit?
Yes, you can share clinical documents and prescriptions securely with the patient through our Patient Visit Management App/Provider Portal.
Can I track assigned tasks after the visit?
Yes, you can monitor assigned tasks during the patient visit. The integration of Microsoft Planner and To Do within the Patient Visit Management App/Provider Portal makes task tracking seamless.
Can I schedule a follow-up appointment for the patient?
Yes, at the end of the visit, you can create a follow-up appointment if needed, ensuring continuity of care.
These are just some of the frequently asked questions about PatientTeam. If you have any further questions, please don't hesitate to contact us.